Why Are Discounts Not Working Shopify?

Are discounts not working on your Shopify store? This can be very frustrating and may cause customers to jump ship if they can’t take advantage of the savings you offer, when the automatic discount function isn’t working.

In this article, we’ll discuss why discounts may not be working on Shopify, potential problems customers are experiencing, and the solutions to these issues. Read on to learn more about why discounts aren’t working on Shopify and how to fix them.

Why Are Discounts Not Working Shopify?

What is Shopify?

Shopify is a leading e-commerce platform and an all-in-one solution for merchants to set up, run, and manage their online store. It offers an extensive suite of features including payment processing, marketing, shipping, and customer service. Shopify was founded in 2006 and today supports over one million merchants worldwide.

Shopify offers a wide range of features to give merchants the tools they need to run a successful business. With Shopify, merchants can customize their store’s design, create product pages with detailed descriptions and images, accept payments from any major credit card and PayPal accounts, set up shipping rules and manage customer accounts.

Shopify also offers merchants the ability to easily create and offer discounts on their store. Merchants can choose from a variety of discount types such as percentage, fixed amount, and free shipping.

These discounts can be applied to individual products or to an entire order. Additionally, merchants have the ability to customize the discount rules and determine when and how discounts should be applied.

Despite the wide range of features and tools Shopify offers, some merchants experience difficulties when setting up and using discounts on their store.

This can be due to a number of factors such as incorrect coding, lack of knowledge, or incorrect settings within the Shopify admin. If you’re having trouble setting up discounts on your store, our customer service team is here to help.

Why Are Discounts Not Working Shopify?

Discounts are an important part of eCommerce, and Shopify stores are no exception. Unfortunately, it’s not uncommon for discounts to not work on Shopify stores, leaving customers frustrated and businesses scratching their heads. So why are discounts not working on Shopify stores?

The first thing to look at is the code itself. If the discount code isn’t formatted correctly, or if you’re using a code for an item that’s no longer available, it won’t work. Make sure you double-check the code if you’re having trouble and get a new one if necessary.

Another common reason discounts don’t work is that they are set up incorrectly in the Shopify admin. Be sure to read the instructions on how to set up discounts, and make sure you’re selecting the correct discount type and entering the correct values.

Shopify can also be a bit finicky when it comes to the order in which discounts are applied. For example, discounts set up in the Shopify admin will usually take precedence over discounts entered at checkout. So if you have a discount that’s only set up in the Shopify admin and it’s not working, try double-checking the order in which discounts are being applied.

It is important to remember that discounts don’t always work for every customer. Some customers may not be eligible for discounts, or the discount itself may have specific restrictions on who can use it. So make sure you read the fine print before sending a discount to a customer.

In the end, discounts not working on Shopify stores can be frustrating, but understanding the common causes of the problem can help you troubleshoot the issue so you can get your discounts back up and running in no time.

Issues with applying discounts

Issues with applying discounts

When it comes to applying discounts on Shopify, it can be quite tricky. Many merchants run into issues when attempting to create and apply discounts for their customers, making the whole process much more difficult than it needs to be.

One of the most common issues that merchants run into when attempting to apply discounts is that the discounts aren’t being applied correctly. This can be due to either the discount code being entered incorrectly, or the discount code not being set up correctly in the first place.

To ensure that your discounts are applied correctly, you need to double check that the code is entered correctly on the checkout page, and also ensure that the code is set up correctly within the Shopify dashboard.

Another issue merchants might run into is that the discount isn’t being applied to all the items in the cart. This is usually because the discount code wasn’t set up correctly. To ensure the discount is applied to all the items in the cart, you need to make sure that the discount code is set up to apply to all the items in the cart.

Some merchants have issues when trying to apply discounts to specific items. This can also be caused by the discount code not being set up correctly.

To make sure that the discount is applied to the correct items, you need to go into the Shopify dashboard and check the settings for the discount code and set it up to apply only to the items you want it to.

Problems using discount codes

If you’re looking to save money on your purchases, nothing beats using a discount code. However, using discount codes on Shopify can sometimes come with its own set of problems.

Many merchants have reported issues with their discount codes not working, leading to confusion and frustration. To help you make the most of your discount codes, we’ll explain why they might not be working and what you can do to fix them.

The most common reason for a discount code not working is that it is either expired or incorrect. Double check the expiration date of the code and make sure you’ve entered the correct code before you click “Apply”. Also, check to see if the code is still valid by checking the terms and conditions associated with it.

Another reason why your discount code may not be working is that you’re trying to use it on an ineligible product or order.

Many discount codes have restrictions based on the type of product purchased or other criteria such as the amount of the order. Make sure to read all of the terms and conditions associated with the code to make sure that you’re using it on an eligible product or order.

It could be that your discount code isn’t working because of a technical issue on the Shopify platform. If you’re having trouble applying the discount code, try refreshing the page or clearing your browser’s cache. You can also try contacting Shopify’s technical support team for help.

Using discount codes on Shopify can be a great way to save money on your purchases. However, if your discount code isn’t working, it can be frustrating.

Fortunately, there are a few steps you can take to troubleshoot your code and get it working correctly. Double check the expiration date, make sure you’re using it on an eligible product or order, and try refreshing the page or clearing your browser’s cache.

Solutions to issues with Shopify discounts

Shopify discounts need to be entered exactly as they appear, so if you’ve made a typo or forgotten to enter any details then your discount won’t activate. Double-check that all the details of your discount are correct, and that your customers have entered it correctly.

If the code is correct then the next thing to check is your settings. Make sure that the discounts are enabled in your Shopify store and that the correct products and collections are linked to the discount.

You can also check to see if the discount is only available for certain payment methods. If all of these settings are correct then the discount should be working.

If you’re still having trouble, it could be a problem with your payment gateway. Make sure that your payment gateway is set up correctly and is properly integrated with your Shopify store. This will help ensure that discounts are applied correctly to customers’ orders.

It’s worth checking the availability of your discount. Make sure that your discounts haven’t expired, or been disabled due to too many uses. You can also set up your discounts to be available for a fixed amount of time, or only available to certain customers.

Check the settings

Check your discount code settings. Make sure the discount code is enabled, and that the code is entered correctly. Double-check for any typos or spelling errors.

You should also make sure the discount code is set up correctly. This includes specifying a minimum purchase amount, discount type (e.g. percentage or fixed amount), and any other applicable conditions.

Next, check your discount settings in the Shopify admin. Make sure the discount is enabled, and that the discount is set up correctly.

You’ll need to specify the discount type (percentage or fixed amount), determine who can use the discount code, and set any other applicable conditions, such as a minimum purchase amount.

Check if any discounts are being automatically applied to certain products or collections. If so, make sure the discounts are applied correctly. Automatic discounts are a great way to reward customers, but they won’t work if they are set up incorrectly. By double-checking the settings, you can make sure your discounts are working properly and make sure your customers can take advantage of the savings.

Analyze customer behavior

Analyze customer behavior

Analyzing customer behavior is essential to any business selling products on Shopify. This is because the effectiveness of any discounts you offer is largely dependent on how your customers respond to them. If your customers are not responding to your discounts and offers, then your sales will suffer.

The best way to analyze customer behavior is to first identify who your customers are and then analyze their shopping habits. Start by looking at who is buying your products and what age range, gender, and location they come from.

You can also look at purchase frequency and seasonal shopping trends. Once you have established a customer profile, you can start to look at how they interact with your shop, both in terms of discounts and regular purchases.

For example, if you are offering discount codes, you should look at what percentage of your customers are using them, and whether they are using them only to purchase certain items or purchasing several items using the same code. You should also look at the discounts that customers are using and analyze which ones are the most successful.

Another important factor to consider when analyzing customer behavior is the types of products that customers are buying. Are they buying expensive items, or do they usually purchase cheaper items?

Are they making repeat purchases or is this a one-time purchase? This will help you create more targeted discounts that appeal to the customers who are most likely to buy from you.

Yu should be keeping track of customer feedback and reviews. This will give you valuable insight into customers’ experiences with your shop, which can help you identify areas for improvement.

It will also give you a better understanding of the types of products customers are looking for, as well as what types of discounts work best for them.

Adjust conditions for discount usage

Are you looking for a way to boost sales and reward your loyal customers with discounts and promotions on Shopify? Unfortunately, you may have noticed that discount codes are not working as expected.

If you’re struggling to get discounts up and running on your Shopify store, then it may be time to adjust the conditions for discount usage.

First and foremost, you need to make sure that the discount is properly setup in your Shopify store. Check to make sure that the code you created is valid and active. You can also check if the discount code applies to specific products or collections, or if it applies to a certain customer group.

Make sure the discounts are being applied correctly on the checkout page. If you find any issues, you can update the settings and conditions to ensure the discounts are being applied properly.

If you offer coupons or promotional codes, it’s important to also set conditions for discount usage. You can limit the number of times customers can use a discount, set a minimum order value to qualify for discounts, or exclude certain products or collections from the discounts.

This way, you can make sure that customers are getting the most out of their loyalty and rewards, while also protecting your store from abuse.

Setting conditions for discount usage can help you maximize the effectiveness of your promotion and reward your most loyal customers. It’s also a great way to ensure that your discounts are applied correctly and that customers can’t take advantage of your store.


Discounts are a great way to incentivize customers, encourage loyalty, and drive up sales. However, many Shopify customers have had issues with the application of discounts and discount codes.

In order to resolve these issues and make sure that Shopify discounts are working effectively, it is important to check the settings, analyze customer behavior, and adjust conditions for discount usage. With some adjustments and proper maintenance, Shopify discounts can be a successful tool for increasing sales.